About Us

Our College Help Program provides internships focused on setting students up for success. We are a small insurance carrier located in Wayne, PA., and we also have many positions available in our branch offices throughout the U.S. and Canada (Mission Viejo, CA; San Ramon, CA; Austin, TX; Denver, CO; Oak Brook, IL; Boise, ID; St. Louis, MO; and Mississauga, Canada).

Our goal at USLI is to strengthen our community and culture by representing all races, genders, religions and sexual orientations, and the students who represent our College Help Program are an important part of working toward that goal.

Application and Policies

Application Requirements

We are accepting applications for fall 2022, and will begin accepting applications for summer 2023 on November 1, 2022.

  1. A completed application for College Help employment
  2. A copy of your current resume; cover letter is optional — PDF preferred
  3. A copy of your class schedule for the current semester that includes both your name and the name of your school (unofficial transcripts will be accepted as long as they include the current semester as well — PDF required)
  4. 500-word essay: "Describe a time when you had to overcome a work or school challenge, and explain how you dealt with it." — PDF preferred

Note: Our hours of operation are 9 a.m. to 5 p.m.

APPLY NOW

Vaccination Policy

Where legally permissible, USLI requires all new hires to have received all primary series doses of the COVID-19 vaccine (defined as two doses of the Pfizer-BioNTech, Moderna, or Novavax vaccines, or one dose of the Johnson & Johnson's Janssen vaccine), unless an accommodation is required for religious or medical reasons. As a condition of employment, all new hires, where legally permissible, will be required to provide proof of all primary series doses of the COVID-19 vaccinations or submit a request for medical or religious exemption within 48 hours of accepting an offer of employment. This requirement is not applicable to residents of AL, AR, FL, IN, IA, MT, ND, SC, TN, TX, WV and UT (i.e., “exempt states”). To support the safety of our community and help prevent severe disease USLI strongly recommends that all applicants and employees stay up to date with all CDC recommended COVID-19 vaccinations, including boosters.

Contact Us

  • Kate Mulvey
  • (888) 523-5545 Ext. 2568
  • kmulvey@usli.com
  • College Student Program - Team Leader
  • Kristen Reid
  • (888) 523-5545 Ext. 2421
  • kreid@usli.com
  • College Student Program - Assistant Team Leader

Our Departments

We offer a variety of opportunities that help prepare students for their professional careers after college regardless of major/area of study. The work our students perform is extremely valuable to us and is oftentimes very similar to work performed by our full-time employees. Please see more detailed descriptions of the type of work students do in each department and the skillset necessary.

Accounting

Accounts Receivable

What specific skills are you looking for?

  • Accounting interest
  • Organizational skills
  • Attention to detail
  • Filing, Sorting
  • Computer skills, Word, Excel
  • Punctuality
  • Willingness to help wherever needed

What are the essential functions of the student?

  • Pulling of documents from Feith
  • Creating Collection Letters from various templates
  • Copying, Filing, Sorting by number
  • Posting payments to the accounting system

List any additional duties that the student would be responsible for:

  • Closing collection files out in Feith
  • Sending documents to scanning
  • Organizing files and maintaining a clean and organized filing system when there is 'down-time'

Additional Information/notes: N/A

Premium Data Entry

What specific skills are you looking for?

Students should have good math and problem-solving skills, as well as good typing/keypunch skills. A working knowledge of Microsoft Outlook is also helpful. Successful students should be detail-oriented, and should self-direct well enough to be able, once trained, to complete routine tasks with minimal direction. Students must be comfortable with repetitive tasks and should work well both with other students and full-time staff from diverse backgrounds and across generations.

What are the essential functions of the student?

  • Enter premium information, including amount and customer commission, and internal and external reporting data for endorsements, audits, cancellations, and reinstatements within 5 days of receipt.
  • Investigate any discrepancies or areas needing clarification on premium data entry items, such as incorrect premium or missing information.
  • Enter endorsements to general policy information including policy number or effective dates, insured name and address, customer name, commission and billing information.
  • Enter data corrections as required by Accounts Receivable or the Controller to ensure that customer accounts current and internal and external reports are current and accurate.

List any additional duties that the student would be responsible for:

As they become more proficient, students may be asked to assist in training new college help, or to assist with data entry projects that are outside of the normal endorsement workflow.

Additional Information/notes: N/A

Actuarial

What specific skills are you looking for?

  • Student will preferably be majoring in mathematics, statistics, computer science, accounting or similar discipline
  • Familiarity with Excel and/or SQL
  • Exhibits critical thinking and problem solving skills; able to review own work for accuracy
  • Some experience with data validation
  • Strong attention to detail
  • Able to work independently and ask questions/challenge data to better understand or complete a task

What are the essential functions of the student?

  • With direction from coach, prepare/complete various Excel spreadsheet exhibits used to monitor loss experience
  • Assist with preparation of actuarial support exhibits for product rate filings and reviews
  • Compile data as instructed to assist with ad hoc analyses
  • Assist with statistical data validation

List any additional duties that the student would be responsible for:

  • Responsible for updating various weekly, monthly and quarterly reports and sending them via email to the appropriate recipients

Additional Information/notes: N/A

Business Technology (Quality Assurance/Testing)

What specific skills are you looking for?

  • Basic computer knowledge - Knowledge of Excel a plus
  • Attention to detail
  • Strong analytical skills
  • Ability to think critically and creatively
  • Ability to learn quickly
  • Ability to multitask
  • Effective communication style
  • Dependable

What are the essential functions of the student?

  • Implement system changes by accurately entering data into various applications
  • Test functionality against project specification documents
  • Create and execute test plans
  • Document and report any issues found during testing

List any additional duties that the student would be responsible for:

  • Maintaining Spreadsheets for all test cases as assigned
  • All duties as assigned by their Scrum Team Leader

Additional Information/notes: N/A

Claims

What specific skills are you looking for?

  • Strong oral and written communication skills
  • Insightful analytical skills
  • Strong organizational and time management skills and the ability to work as a team or individually
  • Specialized knowledge of Microsoft Word, Outlook, and Excel

What are the essential functions of the student?

Primary Functions:

  • Answering the claims 24-hour line to report new losses or to direct calls to the correct person/team
  • Process Expenses on behalf of the Claims Examiner
  • Corresponding with our customers with pertinent claim information

Secondary Functions:

  • Sending letters on behalf of the Claims Examiner via email, certified orregular mail
  • Process zip files
  • Oversee and update claim reports as needed

List any additional duties that the student would be responsible for:

Assist the Claims team and Leaders with projects.

Additional Information/notes: N/A

Compliance

Legal & Compliance

What specific skills are you looking for?

A team player with a positive attitude and a willingness to learn. Possesses strong analytical, interpersonal, organizational and time management skills, excellent written and oral communication skills. Be detail-oriented and selfmotivated. Must be able to work independently and with appropriate sense of urgency on assigned tasks. Be proficient in MicroSoft Office Suite products.

What are the essential functions of the student?

  • Maintain company appointments of customers (wholesale and retail insurance agents and brokers).
  • Process and maintain databases of consumer licenses.
  • Interact with and assist customers with issues relating to licensing and appointments.

List any additional duties that the student would be responsible for:

  • To provide administrative support to the Department as needed with reports, agendas, projects & deadlines.
  • Perform special projects as assigned by the Department Head
  • Provide system support to Department through the use of standard office software programs and applications.

Additional Information/notes:

  • Be flexible and able to do other assignments as needed
  • Anticipate and be proactive if something needs to get done
  • Respect confidentiality

Legal & Compliance - Surplus Lines Tax Filing Team

What specific skills are you looking for?

  • Detail oriented, organized, able to multi-task and prioritize, positive attitude, good energy, strong work ethic, team player

What are the essential functions of the student?

  • Assist the Filing Specialists with the following
    • Enter courtesy filing data into the Agency Information Management (AIM) system
    • Insert Spreadsheet Tax Reports (i.e. quarterly, semi-annual, yearly) into the AIM system
    • Obtain and maintain diligent search affidavits from Customers
      • Upon receipt, review and complete information to be placed in AIM; file on State spreadsheets
    • Assign NJ State SLA Transaction Numbers on SLA spreadsheet and label in AIM.

List any additional duties that the student would be responsible for:

  • Be proficient using AIM System
  • Understand policy detail
  • Complete Spreadsheet Tax Reports
  • Prepare draft Tax Filings for review
  • Review and assess Open Items list
  • Download and organize filings from State websites for reconciliations
  • Assist other members of the Legal & Compliance Team as requested

Additional Information/notes: N/A

Customer Distribution (Sales and Marketing)

Administration

What specific skills are you looking for?

  • Oral and written communication skills. Microsoft Office proficiency. Webcam experience using (WebEx and Microsoft Teams) is helpful but will train.

What are the essential functions of the student?

  • Administrative duties while working remotely, (updating calendars, schedule webcam meetings, saving/storing documents in folders)
  • Using Microsoft Excel to assist in maintaining an updating reports/spreadsheets
  • Assist in making reservations and coordinate events
  • Assist in coordinate travel arrangements with Travel Coordinator. If applicable, assist with coordinating Customer Entertainment - makedinner reservations and coordinate events at conventions such as WSIA (5K Run), Hidden Creek and 50/50 Team Events.
  • Updating team calendars and contacts in Outlook
  • Update PowerPoint presentations
  • Updating customer visits in SharePoint (you will be trained on how to use this software)

List any additional duties that the student would be responsible for:

  • Be flexible and able to do other assignments as needed. Keep a positive attitude and maintain a professional approach.

Additional Information/notes:

  • There may be cross training opportunities with Business Development team College Help. (Using PowerPoint to update presentations).

Business Development

What specific skills are you looking for?

  • Excellent oral and written communication skills
  • Experience with PowerPoint and Excel
  • Self-starter and independent worker
  • The ability to be flexible and work in a fast paced environment
  • Attention to detail

What are the essential functions of the student?

  • Enter visits and notes into SharePoint
  • Create PowerPoint presentations
  • Send and track emails on behalf of Tom Snyder to request customer updates
  • Update customer information by making Service Requests
  • Send and track emails on behalf of Business Development Managers for prospecting project
  • Update database (ACT)
  • Run enterprise reports from USLI Main

List any additional duties that the student would be responsible for:

  • At times, the Business Development Team may ask College help to work on new projects. The ability to be flexible is essential.

Additional Information/notes:

  • There may be cross training opportunities with the Customer Distribution Team

Instant Quote Specialist Team

What specific skills are you looking for?

  • Positive, can-do attitude
  • Good Energy
  • Detail Oriented
  • Strong Organizational skills
  • The ability to communicate effectively with internal and external contacts via oral and written means

What are the essential functions of the student?

  • Run reports to prepare and follow up from an Instant Quote Marketing Specialist's visits
  • Create and maintain weekly and monthly reports that are distrusted to leadership within USLI and our customer's offices
  • Work with the with Instant Quote Marketing Leader on projects to identify trends
  • Create and streamline processes as well as create marketing pieces

List any additional duties that the student would be responsible for: N/A

Additional Information/notes:

  • Friday is an important day for the team. Most weekly reports and pulled on Fridays.

Lead Generation Team

What specific skills are you looking for?

  • Self-motivated
  • Detail Oriented
  • Team Player
  • Desire to Learn
  • Organization
  • Time Management
  • Strong Work Ethic
  • Critical Thinking

What are the essential functions of the student?

  • Prospect online and produce new leads
  • Cross reference leads with USLI Main
  • Import lead information into ACT! Database
  • Maintain and update ACT! Database
  • Track daily/weekly/monthly results for the team
  • Build and maintain excel tracking documents
  • Run, compile and analyze data and reports

List any additional duties that the student would be responsible for:

  • Working heavily in Excel, some additional Microsoft Office programs

Additional Information/notes: N/A

Outbound Team

What specific skills are you looking for?

  • Self-motivated
  • Detail Oriented
  • Team Player
  • Desire to Learn
  • Organization
  • Time Management
  • Strong Work Ethic
  • Critical Thinking

What are the essential functions of the student?

  • Run, compile and analyze data and quote reports
  • Build and maintain excel tracking documents
  • Load notes and quote information into our ACT! database
  • Schedule calls and manipulate opportunities in ACT! database
  • Maintain and update database
  • Update our daily bound quotes reports
  • Track daily/weekly/monthly results for the team

List any additional duties that the student would be responsible for:

  • Working heavily in Excel, some additional Microsoft Office programs

Additional Information/notes: N/A

Sales Enhancement

What specific skills are you looking for?

  • Self-motivated
  • Detail Oriented
  • Team Player
  • Desire to Learn
  • Organization
  • Time Management
  • Strong Work Ethic
  • Critical Thinking

What are the essential functions of the student?

  • Maintain an Accurate Database
  • Prospect Areas for Qualified Retailers
  • Track Daily/Weekly Results for the Team
  • Run and Compile Reports

List any additional duties that the student would be responsible for:

  • Working in Microsoft Office, Word, Excel Programs

Additional Information/notes: N/A

Executive Office

What specific skills are you looking for?

  • Displays a high level of energy
  • Can readily accept change and be flexible to time sensitive projects
  • Can prioritize tasks easily and consistently meet deadlines
  • Proficient knowledge in Microsoft Outlook, Word, Excel, & PowerPoint
  • Can produce clear, concise oral and written communication skills
  • Strong time management and organizational skills
  • Be a team player and be able to give/ receive feedback
  • Be detail oriented

What are the essential functions of the student?

As part of the Executive Office - College Help team, you will play an integral role in handling multiple tasks and projects while working very closely with team members to ensure completion by deadlines. You will support team members by scheduling huddles, auditing spreadsheets, effectively communicating and corresponding with the College Help team, students and leaders alike.

List any additional duties that the student would be responsible for:

  • Input applicants into multiple spreadsheets and continuously audit for clarity and accuracy
  • Grade assessments and scan them into folders, update spreadsheets, and reiterate grades and applicant information via email
  • Organize and process new hire paperwork in a timely manner
  • Maintain our marketing tools such as our blog, Instagram, and potential social media outlets
  • Coordinate and proactively maintain the Student Ambassador Program

Additional Information/notes: N/A

Information Technology

IT Services

What specific skills are you looking for?

  • Shows initiative and acts independently to research and resolve problems.
  • Exceptional verbal and written communication skills interacting with people who have no technical training as well as with those that do have a technical background.
  • Previous customer service experience working with the public.
  • IT/Computer Science major preferred.

What are the essential functions of the student?

  • You will work with full time technicians as part of the team.
  • Based upon your skill set and interest, you will be assigned projects to support the technicians and community members at USLI.
  • Respond to requests for technical assistance through the USLI Intranet, or via phone from the USLI Community. Diagnose and resolve basic technical hardware and software issues that can be resolved quickly over the phone. Advise users on appropriate actions to resolve issues quickly.
  • You will be trained on configuring and troubleshooting computers using Bomgar, Dameware, Active Directory, Microsoft,VWware and other specific technologies to our company as well as best practices available in our work environment.
  • You will have an assigned coach.

List any additional duties that the student would be responsible for:

  • Other duties and projects as assigned

IT Developer

What specific skills are you looking for?

  • No prior software development experience is necessary.
  • Student must be an undergraduate student who is currently enrolled in IT/computer related degree programs
  • Student must be able to commit year-round for 2 years prior to graduation

What are the essential functions of the student?

  • Based upon skill set and interest, student will be assigned discrete projects to support the enhancement or creation of new insurance systems at USLI. Students will:
    • Support existing IT applications
    • Provide assistance to the development teams
    • Research new technologies
    • Create new applications

List any additional duties that the student would be responsible for:

  • Students will be trained to use the Microsoft technologies and best practices available in our work environment

Additional Information/notes:

  • Students will learn Object Oriented Design, Agile, Javascript, C#, VB.NET, ASP.NET, HTML, jQuery, MVC, WPF, AnjularJS, MS SQL Server, MS Windows, Team Foundation Server, MS Visual Studio
  • Students will have an assigned mentor
  • Students will work with a selected development group as part of the team
  • We offer flexible hours (we have interest op to 5 days a week)

Instant Phone Quote

Instant Quote

What specific skills are you looking for?

Energy, ability to multi-task, personable and comfortable speaking on the phone, team oriented, open to coaching, good communication skills, self-directed, organized, customer service minded, detail oriented, flexible, professional, thirst for knowledge, problem solver, knowledge of Excel and PowerPoint.

What are the essential functions of the student?

Handle incoming requests for telephone quotes, including greeting the caller, determining what the caller's needs are and transferring caller to the appropriate underwriter/team.

List any additional duties that the student would be responsible for:

  • Monitor Call Back folder and distribute Call Backs to appropriate underwriter. Review to make sure all Call Backs are handled
  • Review and assign retail web submits to appropriate underwriter and log submits into Sharepoint. Review to make sure all submits are handled
  • Assist with daily web submit and call activity reports
  • Assist with the P.M. Extended Hours Schedule, including compiling, reviewing and sending the schedule each day and assigning underwriters to workstations based on availability
  • Assist with the A.M. Extended Hours schedule including compiling, reviewing and sending out the schedule one day prior
  • Assist with completion of the Lunch Schedule
  • Special projects on an as needed basis

Additional Information/notes: N/A

Instant Quote Outbound Team

What specific skills are you looking for?

  • Self-motivated
  • Detail Oriented
  • Team Player
  • Desire to Learn
  • Organization
  • Time Management
  • Strong Work Ethic
  • Critical Thinking

What are the essential functions of the student?

  • Load Applicants and Quotes into our Database
  • Maintain and Update Database
  • Track Daily/Weekly/Monthly Results for the Team
  • Run and Compile Reports

List any additional duties that the student would be responsible for:

  • Working in Microsoft Office, Word, Excel Programs

Additional Information/notes: N/A

Personal Development

Corporate Communications

What specific skills are you looking for?

  • Writing and grammar proficiency
  • Strong interest in editing and writing
  • AP Style familiarity
  • Creativity
  • Strong attention to detail/thoroughness
  • Critical thinking
  • Ability to work independently
  • High internal structure

What are the essential functions of the student?

This person will write and edit to assist the Director of Corporate Communications with delivering a consistent and correct voice when communicating to both internal and external audiences. This person will review various types of messaging, including emails, marketing pieces, websites, social media content, blog posts, and will also create content as needed. This person will also be communicating with senior leaders regarding project updates and should feel comfortable asking questions and challenging processes to improve our communication efforts.

List any additional duties that the student would be responsible for:

This person will also assist other leaders and team members on the Operations/Personal Development team as needed.

Additional Information/notes:

Student should be majoring in English, Communication, Journalism or something equivalent to those majors. Year-round availability is preferred due to in-depth nature of training.

Design

Graphic Designer

What specific skills are you looking for?

Graphic design, typography, color theory, multi-tasking, problem solving, listening, customer service, energy, creativity, organization, urgency, flexibility, accommodation, patience, eagerness to learn, able to give and receive feedback in a constructive manner.

What are the essential functions of the student?

Edit and create slide presentations, marketing collateral, create original illustrations, manipulate existing vector graphics, update customer toolkit system with documents, individual design projects as deemed necessary, deliver orders, support the team with additional work packages on projects and quick tasks like people management, provide customer support on our systems and requests plus campaign deliverables.

List any additional duties that the student would be responsible for:

Learning software - Core competencies include: Adobe Creative Suite including PhotoShop, Illustrator, InDesign with the potential of LightRoom and DreamWeaver.

Additional Information/notes: N/A

Front-End Web Designer

What specific skills are you looking for?

Multi-tasking, problem solving, listening, customer service, energy, creativity, accountability, organization, urgency, flexibility, accommodation, patience, eagerness to learn, able to give and receive feedback in a constructive manner.

What are the essential functions of the student?

Wireframe, prototype and then create website and application user interfaces using HTML, CSS, Bootstrap, and Javascript, as well as edit and create slide presentations, marketing collateral, update customer toolkit system with documents, create individual design projects as deemed necessary, deliver orders, support the team with additional work packages on projects and quick tasks like people management, customer support on our systems and requests plus campaign deliverables.

List any additional duties that the student would be responsible for:

Learning software – Bootstrap, .Net, JQuery, as well as design core competencies including: Adobe Creative Suite including PhotoShop, Illustrator, InDesign with the potential of Lightroom and Dreamweaver.

Additional Information/notes: N/A

Facilities

What specific skills are you looking for?

  • Prompt
  • Dependable
  • Able to lift 25 lbs

What are the essential functions of the student?

  • Empty trash and recycling bins in workstations and move to outside containers

List any additional duties that the student would be responsible for: N/A

Additional Information/notes:

  • Shift is 4:30pm/5:00pm - 8:00pm/8:30pm

Slainte Fitness Center and Wellness Team

What specific skills are you looking for?

  • Positive attitude
  • Outgoing
  • Creative
  • Responsible
  • Dependable
  • Friendly
  • Good time management
  • Can motivate others
  • Understanding of anatomy and physiology
  • Self structure
  • Competent in blood pressure, body composition, resting heart rate, fitness evaluations

What are the essential functions of the student?

  • Greet fitness center members
  • Daily cleaning of fitness center
  • Create promotional documents for wellness topics and events (bulletin boards, calendars, power points)
  • Learn different facets of a corporate fitness center
  • Complete assigned health and wellness projects

List any additional duties that the student would be responsible for:

  • Assist with personal training clients
  • Assist with documents and information for the Slainte Facebook page
  • Assist with creating and implementing various fitness challenges
  • Present to community members on an Emergency Response Team topic

Additional Information/notes:

  • Recruit juniors/seniors with a health and exercise science degree

Video Production

What specific skills are you looking for?

We are looking for a student that is majoring in video or communications with a concentration in video. This student will need to have access to either Adobe Creative Suite or Final Cut. This person should be detail oriented and enjoy the creative thinking process. Working remote, someone who is resourceful will get the most out of this internship.

What are the essential functions of the student?

Assist the Video Production Team in the following ways:

  • Trim/clean-up workout videos and upload them to our workout channels
  • Trim/clean-up webinars and virtual conference sessions and upload them to our video hosting site to create links for distribution
  • Transcribe videos
  • Involvement with idea creation and execution for company video needs
  • Help create video content to promote our USLI University offerings on social media
  • When back in the office our college help will assist with set up and breakdown of filming sessions
  • Organize and archive video assets

List any additional duties that the student would be responsible for:

Our students are also required to help the Personal Development Team with various community programs we run to help promote our CARE2 and Philanthropic Culture: i.e. Community Picnic; Basket Challenge; Reading Stars; Bring Your Child To Work Day.

Additional Information/notes: N/A

Policy Services

Mid-year Questionnaire Team

What specific skills are you looking for?

  • Data entry skills (good typing skills)
  • Attention to detail
  • Good organizational and communication skills
  • Prompt
  • Dependable
  • Ability to transition readily from task to task
  • Scanning knowledge (helpful, but not necessary)

What are the essential functions of the student?

  • Review and proofread returned MYQ's from customers
  • Sort and review printed MYQ's & RSS notices and letters
  • Non-Monetary endorsement for Retail Agents
  • Converting emails into pdf files, saving to a specific directory for auto sweeping into FEITH
  • Mail runs - distribution on inner office correspondence

List any additional duties that the student would be responsible for:

  • Assisting mail team as necessary with delivering of packages throughout the company
  • Shipping and packing of outgoing items in mail room
  • Misc. projects, as needed

Additional Information/notes: N/A

Insurance Associate

What specific skills are you looking for?

  • Familiarity with Microsoft Outlook (navigation of the system, use of the calendar and folders)
  • Etiquette (telephone, email and business)
  • Excel spreadsheet creation and manipulation
  • Analytical skills
  • Critical thinking
  • Being detail oriented
  • High sense of urgency
  • Ability to communicate clearly and effectively
  • Strong commitment to customer service
  • Interpersonal skills to work well in a team oriented environment

What are the essential functions of the student?

  • Perform data entry of policy information into the issuance system and meet the established service standards. Determine policy forms to use for proper issuance of policy. Follow all specific issuance guidelines. Review electronic quote file for any changes and/or additional coverage not shown on binder.
  • Resolve issuance questions with customers, Underwriters and/or Underwriting Assistants on an “as needed” basis. Maintain a positive attitude towards community members and customers.
  • Document all correspondence and discussions affecting the issuance of a policy
  • Maintain internal notes of “policies not issued” due to missing information, record the information missing and follow-up appropriately with applicable party

List any additional duties that the student would be responsible for:

  • Additional responsibilities may be assigned depending on capacity of the student and need of the team

Additional Information/notes: N/A

Policy Review Team

What specific skills are you looking for?

  • Data entry skills (good typing skills)
  • Attention to detail
  • Good organizational and communication skills
  • Prompt
  • Dependable
  • Ability to transition readily from task to task
  • Scanning knowledge (helpful, but not necessary)

What are the essential functions of the student?

  • Review and proofread printed policies for quality control
  • Reprint policy requests from Policyreprints@usli.com email box
  • Non-Monetary endorsement for Retail Agents
  • Converting emails into pdf files, saving to a specific directory for auto sweeping into FEITH
  • Mail runs - distribution on inner office correspondence

List any additional duties that the student would be responsible for:

  • Assisting mail team as necessary with delivering of packages throughout the company
  • Shipping and packing of outgoing items in mail room
  • Misc. projects, as needed

Additional Information/notes: N/A

Policy Services/Scanning Team

What specific skills are you looking for?

  • Data entry skills (good typing skills)
  • Attention to detail
  • Good organizational and communication skills
  • Prompt
  • Dependable
  • Ability to transition readily from task to task
  • Scanning knowledge (helpful, but not necessary)

What are the essential functions of the student?

  • Scanning documents into FEITH
  • Converting emails into pdf files, saving to a specific directory for auto sweeping into FEITH
  • Mail runs - distribution on inner office correspondence

List any additional duties that the student would be responsible for:

  • Assisting mail team as necessary with delivering of packages throughout the company
  • Shipping and packing of outgoing items in mail room
  • Misc. projects, as needed

Additional Information/notes: N/A

Programming

What specific skills are you looking for?

  • No prior software development experience is necessary.
  • Student must be an undergraduate student who is currently enrolled in IT/computer related degree programs
  • Student must be able to commit year-round for 2 years prior to graduation.

What are the essential functions of the student?

  • Based upon skill set and interest, student will be assigned discrete projects to support the enhancement or creation of new insurance systems at USLI. Students will:
    • Support existing IT applications
    • Provide assistance to the development teams
    • Research new technologies
    • Create new applications

List any additional duties that the student would be responsible for:

  • Students will be trained to use the Microsoft technologies and best practices available in our work environment.

Additional Information/notes:

  • Students will learn Object Oriented Design, Agile, Javascript, C#, VB.NET, ASP.NET, HTML, jQuery, MVC, WPF, AnjularJS, MS SQL Server, MS Windows, Team Foundation Server, MS Visual Studio
  • Students will have an assigned mentor
  • Students will work with a selected development group as part of the team
  • We offer flexible hours (we have interest op to 5 days a week)

Underwriting

Audit & Inspection Review Team

Position Summary

Responsible for the post bind underwriting of risks with a focus on risk management investigation and recommendations in order to ensure sound underwriting and profitable accounts.

What specific skills are you looking for?

  • Strong analytical skills and be detail oriented.
  • Excellent organizational skills demonstrate consistent follow-up.

What are the essential functions of the student?

  • Review completed audits/inspections for accuracy and adherence to our Underwriting guidelines and eligibility requirements within the team's designated time service standard.
  • Compare completed audit and/or inspection reports with application for insurance, the policy and all related policy endorsements. Identify any discrepancies and address as needed.
  • Process policy change endorsements, issue mandatory recommendations and/or cancellation/non-renewal instructions as needed.
  • Cultivate customer relationships and coordinate communication between the insured, retail agent, customer, audit/inspection vendor and premium finance companies.
  • Keep current on assigned products/underwriting guides and forms; be aware of ineligible product classes.
  • Provide ongoing communication to our customer, the insured and underwriting regarding audits/inspections with unfavorable results/findings.
  • Coordinate resolution of disputed audits/inspections, inclusive of communication with the insured, retail agent or customer as to what isneeded to resolve the dispute.

List any additional duties that the student would be responsible for:

  • Demonstrate strong interpersonal and communication skills
  • Maintain Service & Quality Standards
  • Assist other team members as needed

Additional Information/notes: N/A

Cancellation Team

What specific skills are you looking for?

  • Possess good interpersonal skills to interact with internal business partners, customers, retailers and insureds.
  • Possess strong analytical skills, paying close attention to detail
  • Possess excellent organizational skills, demonstrating consistent follow-up

What are the essential functions of the student?

  • Process notices of cancellation, non-renewal, conditional renewal and reinstatement by using company compliance software at the request of our customers and underwriting department.
  • Review and apply state rules and regulations to assure legal compliance of notices issued.
  • Review and apply policy provisions to assure legal compliance of notices issued.
  • Process cancellation endorsements applicable to policyholder, finance company or company initiated cancellations.
  • Communicate with customers and internal staff as needed to determine effective dates of cancellation and confirmation of payment to finance companies.

List any additional duties that the student would be responsible for:

  • Update status of policies in issuance systems as applicable.
  • Maintain "post-cancellation" date diary for possible reinstatement crossreference.

Additional Information/notes: N/A

Underwriting Assistant

What specific skills are you looking for?

  • Familiarity with Microsoft Outlook
  • Etiquette (telephone, email, and business)
  • Excel spreadsheet creation and manipulation
  • Strong problem solving and critical thinking ability
  • Attention to detail
  • High sense of urgency
  • Ability to communicate clearly and effectively
  • Strong commitment to customer service
  • Interpersonal skills to work well in a team oriented environment

What are the essential functions of the student?

  • Process binders with attention to quality
  • Service policy change requests
  • Distribute and manage the team's "bound not issued report"
  • Communicate professionally and in a timely manner with customers, underwriters, and underwriting assistants
  • Document underwriting files
  • Conduct web searches when applicable
  • Obtain basic understanding of underwriting guidelines and procedures

List any additional duties that the student would be responsible for:

  • Additional responsibilities may be assigned depending on capacity of the student and need of the team

Additional Information/notes: N/A

Wholesale Brokerage

Gateway Underwriters

What specific skills are you looking for?

  • Promote good customer relations
  • Good attendance
  • A positive attitude
  • Good oral and written communication skills
  • A strong commitment to Customer Service
  • Detail oriented
  • Ability to work independently and as team in a high volume, fast paced environment

What are the essential functions of the student?

  • Issue policies and endorsements
  • Submission Entry into our Agency Management system
  • Assist in answering our operator line
  • Order loss control inspections
  • Process Finance acknowledgements

List any additional duties that the student would be responsible for:

  • Quote Follow up
  • Assist the compliance and marketing team with any special projects
  • Support the Admin and Underwriting Team with any additional responsibilities
  • Opportunity to coach new college helpers

Additional Information/notes: N/A

Apogee

Position Summary

The College Help role is fundamental in Apogee's production of business. We have multiple departments available for learning and growth as a student team member, including the new business team, renewal team, administrative team, and marketing team. Each position provides a unique experience dealing with various facets of the wholesale brokerage world from customer interaction, to binding, quoting, and issuing, as well as implementing marketing skills to provide top notch customer service. Our College Help team members are immersed in Apogee's fast-paced culture and develop both their professional and personal knowledge. This position will include the opportunity for professional development, insurance education, networking, and introduction to a variety of different career paths for future advancement.

Job Functions:

New Business/Renewal Team

  • Manage incoming professional liability accounts
  • Communicate with agents on behalf of Apogee's account managers to deliver quality customer service
  • Prepare quotes to be sent out to agents on online rating platforms for each individual market
  • Help to review and qualify new risks and exposures specific to management and professional liability
  • Hands on experience managing & growing a book of new and renewal business

Administrative Team

  • Prepare and process daily quotes
  • Assist account managers with quote follow-ups via telephone and email
  • Develop and deliver insurance proposals to customers
  • Support account managers with the sales process through both verbal and written communication by working as a liaison with both customers and underwriters
  • Process and deliver insurance binders and invoices to customers and subsequent prior-to-binding items

Marketing Team

  • Communicate with agents whose business we've lost, new agencies, and various developing agents
  • Send Apogee's “new customer form” for agency appointments
  • Solicit new leads and provide answers and customer feedback
  • Assist in various marketing projects focused on providing quality customer service and driving submissions

Skills Needed:

The College Help role demands a self-driven, competitive, team player with the urgency, thoroughness, and time management skills to make a positive impact on our business. A drive for self-improvement and openness to receive feedback will prepare an individual for success with Apogee Insurance Group and in future endeavors.

Requirements:

  • Microsoft Suite of Applications (Word, Outlook, Excel)
  • Enrolled in an accredited college/university
  • Professional Oral & Written Communication Skills
  • Time Management
  • Multi-Task/Prioritization
  • High sense of Urgency/Ownership
  • Competitive Nature
  • Team Player
  • Personable

Gateway Specialty Insurance

Position Summary

Gateway Specialty Insurance is a proud Berkshire Hathaway owned wholesale broker and leading national distributor of specialty insurance products. Our goal is to make sure our customers know that we are working for them and that we care.

The College Help position plays an essential role in achieving the best customer service. In this role, students have the ability to experience various teams within a wholesale broker including Customer Service, Account Management, and Marketing.

We are looking for students who are self-motivated and want to work in a fast paced environment. Students who excel in this position demonstrate urgency, thoroughness, adaptability, and a “can do” attitude.

What are the essential functions of this role?

  • Follow up with agents who inquire about placing business with us
  • Communicate with our customers to obtain agency contact information
  • Develop and deliver insurance proposals to customers
  • Generate and update various production reports for the company
  • Assist marketing team with market research, create email advertisements, track customer contact info and other marketing specific activities
  • Assist leadership with various tasks, projects and presentations

Additional information and benefits:

  • Competitive hourly wage
  • Free lunch every day
  • Access to the on-site fitness center
  • Professional development courses offered
  • The opportunity to obtain insurance designations like the Property & Casualty license and online marketing certifications offered by Google
  • No dress code

Benefits

  • Competitive hourly wage
  • Free lunch while working on-site at any USLI location
  • Fitness center on-site
  • Ability to participate in mentoring and volunteer opportunities
  • Student loan help through our Qualified Educational Assistance Plan
  • Opportunity to build your resume
  • Solid exposure to seasoned professionals and the insurance industry
  • Working in a community that values caring, attitude, respect, empathy and energy
  • Many professional development courses offered on-site
  • Casual dress code

Qualified Educational Assistance Plan

Our plan was designed to help students pay down their student loans. This plan is a required benefit for any student who has federal or private loans. We will direct a portion of the student's earnings toward paying down this debt. Over four years, a student could earn up to $21,000 tax-free to repay their student loans.

Students with federal and/or private education loans as documented by the financial aid certification form, will be a part of the USLI College Help Qualified Educational Assistance Plan. In addition to their hourly wage, these students will earn $3.25 per hour worked satisfactorily in the form of a qualified educational assistance grant, up to $5,250 each calendar year. This money is exempt from federal income tax and federal withholdings when applied to qualified educational expenses. State and local taxes still apply and will be withheld for the student by USLI's Accounting Team. The grant must be used to limit or reduce federal and/or private education loans by application to tuition, fees or loan balances. The grant cannot be applied to room and board, or any other type of meal plan, transportation costs or living expenses.

Our team will communicate with the financial aid office at the respective college or university on behalf of the student. Additional information about the plan will be provided once the student is offered an internship.

Frequently Asked Questions

Have a question? We may already have an answer for you! Check out our FAQs to read some of the most common questions that students have had about our College Help Program.

How many College Help students do we have?

We employ approximately 150 students year-round from a variety of colleges and universities. During the summer, our program grows to approximately 175 students to provide opportunities for anyone looking for summer-time employment.

How do we recruit our College Help students?

College Help students are identified via on-campus recruitment, referrals, word of mouth and job postings at colleges and universities.

How many hours per week can a College Help student work?

A College Help student must work a minimum of 12 hours but can work a maximum of 29 hours per week. We also require that students are able to work a four-hour consecutive block of time.

What are the regular work hours?

Our office hours are Monday through Friday from 9:00 a.m. to 5:00 p.m.

Are College Help students paid?

Yes. College Help students receive a competitive hourly wage.

What is the Qualified Educational Assistance Plan?

Students with federal and/or private loans are automatically enrolled in the Qualified Educational Assistance Plan. Through this plan, a portion of a student's hourly wage will be set aside and remitted directly to the college or university on a semester basis. The educational assistance grant must be used to limit or reduce federal and/or private education loans by application to tuition, fees or loan balances. The grant cannot be applied to room and board, or any other type of meal plan, transportation costs or living expenses.

What types of jobs are available for college students?

Regardless of a student's major, we have jobs available in Underwriting, Technology, Design, Accounting, Claims, Actuary, Legal and Compliance, Sales and Marketing, and Health and Wellness and more. Specific job tasks vary from long-term project assistance, policy issuance, customer contact, marketing and sales research, claims support, technology support, spreadsheet management, mailroom services, information input, filing, fitness center management, workout planning, wellness education, etc.

Can a student earn credit hours for their work within the College Help Program?

Each school determines whether a student will receive credit for the work they are doing as part of the College Help Program. The number of credit hours earned is dependent on the number of work hours per semester.

Are any of our College Help students hired for a full-time position after graduation?

Upon graduation, College Help students interested in working full time can apply for a position and must follow the same procedure as anyone else who is applying for that role.

Do you need any paperwork completed before my first day?

We require students to provide a copy of their current class schedule or transcript and a completed Financial Aid form prior to their start date. This information is included in the official offer letter sent out to each student. Students also need to submit a copy of their driver's license and Social Security card OR passport on their first day.

What do I wear?

We do not have a dress code. Please use your judgment and dress appropriately.

What do students do for lunch?

Lunch hours are from 11 a.m. to 2:30 p.m. Free lunch is provided every day for all community members working on-site at any USLI location.

What professional development opportunities are available to students?

Students are able to participate in a variety of professional development opportunities, including various coursework and several degree programs (Sales, Leadership and Power Skills). Students can also participate in our Mentor Program, or job shadow with any team in the company to learn more about their role. We encourage students to continue to develop their skills during their time in our program.

Classes

The College Help Program also offers various classes designed specifically for students, which are offered year-round and throughout the summer. Some of these classes include:

  • Power Skills Training
  • Sales Degree Program
  • Leadership Courses
  • Resume Writing
  • Interviewing Skills
  • Giving and Receiving Feedback
  • Business Etiquette
  • Time Management

Testimonials

Our students say it best! We like to think that our College Help Program is unlike any other because of the hands-on experience you will gain while working at USLI.

Contact Us

Kate Mulvey

Kate Mulvey
(888) 523-5545 Ext. 2568
kmulvey@usli.com
College Student Program - Team Leader

Kristen Reid

Kristen Reid
(888) 523-5545 Ext. 2421
kreid@usli.com
College Student Program - Assistant Team Leader

USLI | 1190 Devon Park Drive, Wayne, PA 19087 | 888-523-5545